Privacy Policy

We collect several types of information from and about users of our services:

Personal Information:

• Contact information (name, email address, phone number, business address)
• Company information (company name, size, industry)
• Account credentials (username, password, authentication tokens)
• Payment information (credit card details, billing address, tax identification)
• Professional information (job title, department, role)

Technical Information:

• IP addresses and device identifiers
• Browser type and version
• Operating system and platform
• Cloud infrastructure configuration and usage data
• Server logs, performance metrics, and monitoring data
• API calls and integration data

Usage Information:

• Service usage patterns and preferences
• Feature utilization and interaction data
• Support tickets and communication history
• Feedback, surveys, and testimonials

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our cloud operations services, including infrastructure management, monitoring, security, and support
• Account Management: To create and manage your account, process transactions, and handle billing
• Communication: To send service notifications, updates, security alerts, and respond to your inquiries
• Optimization: To analyze usage patterns, optimize performance, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Marketing: To send promotional materials and service updates (with your consent, where required)

We implement industry-leading security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Role-based access control (RBAC) and multi-factor authentication (MFA) for all administrative access
• Infrastructure Security: SOC 2 Type II certified data centers with 24/7 monitoring and intrusion detection
• Regular Audits: Quarterly security audits and penetration testing by independent third parties
• Incident Response: Dedicated security team with documented incident response procedures
• Employee Training: Regular security awareness training for all personnel
• Data Segregation: Logical separation of customer data with strict isolation policies

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protections.

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services (cloud infrastructure providers, payment processors, analytics tools) under strict confidentiality agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public
• With Your Consent: When you explicitly authorize us to share your information

We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data is retained for the duration of your active service subscription
• Terminated Accounts: Account data is retained for 90 days after termination, then securely deleted
• Backup Data: Backup copies are retained for up to 12 months for disaster recovery purposes
• Legal Requirements: Some data may be retained longer to comply with legal, tax, or regulatory obligations
• Aggregated Data: Anonymized and aggregated data may be retained indefinitely for analytics and service improvement

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing of your personal information
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis
• Opt-Out: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Adequacy decisions by relevant data protection authorities
• Binding corporate rules for intra-group transfers

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about site usage and performance

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at the information provided below.

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing:

• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests (service improvement, security, fraud prevention)
• Your explicit consent (where required)

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.